How do I place an order?
Ready to spoil your feathery friend? 🥳 Browse our product categories, click on the items that catch your eye, and add them to your shopping cart. When you're ready for checkout, fill in your shipping and billing info, review your order, and hit "Place Order" to seal the deal!
What payment methods do you accept?
We've got you covered with a variety of payment options, such as credit cards, debit cards, PayPal, and Apple Pay. Choose the one that suits you best!
Is my payment information secure?
Absolutely! We take your security seriously, just like we do with parrot safety. 🦜🔒 Our store is hosted on the Shopify platform, which provides industry-standard encryption and secure servers to protect your payment info.
2. Shipping and Delivery
How much is the delivery fee?
Good news! Shipping is free when you spend S$60 or more (within Singapore). For orders between $30 and $60, we offer 50% off the prevailing delivery fee. For orders below $30, the full delivery fee is charged (S$3.80).
Alternatively, you may opt for Self Collection and it will be free of charge!
Note: For Bird Cakes, there is a flat delivery fee of $12.00 regardless of total order value. That is because they require special handling! You may also self-collect the cakes for free!
How can I track my order?
Eager to follow your order's journey? 🚚 Once it's shipped, we'll send you a confirmation email with a tracking number. Use this number to track your order's progress on the courier's website.
How long does delivery take?
We process orders within 3 working days unless otherwise stated. For pre-order items such as food, the estimated time is roughly 1-2 weeks (note that this is a rough estimate and may vary depending on peak/non-peak seasons). Delivery takes around 2-3 working days.
Why is my order taking so long?
Oh no, we're sorry to hear your order is taking a bit longer than expected! 🙁 Sometimes, unforeseen factors like high order volumes, courier delays, or even pesky weather conditions can cause delays in shipping. But worry not, our dedicated team is working their hardest to ensure your parrot goodies reach you as soon as possible! Thank you so much for your patience and understanding; your feathered friend will be enjoying their new treats and toys in no time! 🦜🎁💨
3. Returns and Refunds
What is your return policy?
Due to hygiene concerns, we prioritize the safety and well-being of our customers and their feathered companions. As a result, we are unable to accept returns or issue refunds on any items. 🦜💕
Oh no, my order is wrong!
Oops! If you've received a wrong order or item, don't worry, we've got you covered! Just reach out to our super-friendly customer service team at email@example.com with your order number and a description of the mix-up. We'll swoop in to fix the issue and make sure you get the right item(s) for your feathered friend! 🐦😊
The item I ordered looks slightly different from the photos
While we strive to make our product photos as fabulous as the real deal, you might notice some teeny-tiny differences between the items on our website and their real-life counterparts. This can be due to variations in lighting, screen displays, and the handcrafted nature of some products, which can result in subtle variations in color, texture, or appearance. Embrace the uniqueness! 💕
4. Storage and Handling
How do I store food items purchased from you?
To ensure the freshness and quality of your bird treats and cakes, we recommend following these storage guidelines:
Once received, it's best to store the food items in the refrigerator ❄️. The cool temperature helps maintain the nutritional value and keeps the food fresh for your feathered friend.
If you have purchased a larger quantity of bird food or want to store it for a longer period, the freezer ❄️ is a great option. Freezing the food items extends their shelf life and helps retain their nutritional properties over an extended period.
Remember to use airtight containers or resealable bags to protect the bird food from moisture, odors, and potential contamination. This ensures that the food remains fresh and appealing to your bird.
If you have any further questions or concerns regarding the storage of our bird food products, please don't hesitate to reach out to our friendly customer support team. We're here to assist you! 🐦🥦
How about natural materials, such as foraging bouquets, foraging boxes, toys, etc.?
🌿 When it comes to storing natural materials like foraging bouquets, foraging box sets, and natural toys, there is a slight risk of mold or insect growth due to their organic composition. To ensure the longevity and cleanliness of these items, we recommend the following storage tips:
For Foraging Bouquets: To prevent the growth of mold or insects, storing foraging bouquets in the freezer ❄️ can be highly effective. The cold temperature helps inhibit any potential mold growth and keeps insects at bay. Simply place the bouquet in a sealed plastic bag before storing it in the freezer.
For Foraging Box Sets and Natural Toys: It's best to store these items in well-ventilated areas. Adequate airflow reduces the chances of moisture accumulation, which can lead to mold growth. Consider using breathable storage containers or keeping them on open shelves or baskets.
In case the foraging box sets or natural toys have gotten wet, it's important to let them dry thoroughly to prevent mold. Place the items in a well-ventilated area or under the sun ☀️ to allow for proper drying. This helps eliminate moisture and prevents any potential mold formation.
Regularly inspect your foraging bouquets, foraging box sets, and natural toys for any signs of mold, pests, or damage. Should you notice any concerns, it's advisable to discard or replace the affected items to ensure the safety and well-being of your feathered friends.
By following these storage guidelines, you can help maintain the quality and integrity of your foraging items, ensuring endless hours of safe and stimulating entertainment for your birds!